Shipping
We're excited to get your POGS to you as soon as we can. Below are the shipping fees and delivery times of our couriers to the countries we ship to for now. You can also visit our local sites for Germany, The Netherlands, United Kingdom, France or USA.
If your country is not listed below, please contact us, and we can see how to organize it for you. Customs fees for shipments outside the European Union are not covered by POGS.
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Shipping fees
Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Poland, Portugal, Spain, Sweden
- Free shipping for orders above €50
- €4,95 shipping for orders below €50 (€2.95 for accessories in smaller packages)
Switzerland
- €9,95 for orders above €50 (€3,95 for accessories in smaller packages)
- €13,95 shipping for orders below €50 (€6.95 for accessories in smaller packages)
Delivery time
Netherlands, Belgium
- Next working day (order before midnight)
Germany
- Next working day (order before 14:00)
Denmark and France
- 2 working days after placing order (order before 18:00)
Austria, Croatia, Czechia, Finland, Hungary, Ireland, Italy, Luxembourg, Portugal, Poland, Spain, Sweden
- 3 working days after placing order
Switzerland
- 4 working days after placing order
Warranty & Returns
We hope you enjoy our products as much as we hoped you would. Please check the Frequently Asked Questions and user manual to see if your issue can be solved before returning your product. To return your product, please follow instrutions below depending on your situation.
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Within 14 days from purchase date
If you experience an issue with any of our products when you receive it, you can return or exchange your purchase within 14 days if the product is not damaged and in the original packaging.
If you purchased your POGS through a POGS website, please follow the simple steps in our portal.
If you ordered your POGS through one of our partners, like Amazon or BOL, please visit their site and you will find a returns or customer service link at the top of their homepage that will take you through their returns process.
2 year warranty (returns after 14 days from purchase date)
In case you experience a problem with a product, we offer a 2 year limited warranty.
You can return your POGS to us within 2 years after purchase. If your problem is not resolved after checking the Frequently Asked Questions and user manual , please email us and include your order number and a description of the problem you encounter with your POGS. Our customer service will set to work right away to solve your issue.