Returns and warranty

We hope you enjoy our products as much as we do. If for whatever reason you would like to exchange or return your purchase, you can do so within 14 days after purchase, no questions asked as long as the product including the cables are still in the original packaging and are not damaged. 

We pride ourselves on the quality of POGS headphones. In case something is wrong with your POGS, we offer a 2 year limited warranty.

Please see below how to exchange your purchase or make use of this warranty if needed. 

Exchange & returns within 14 days of purchase

If you purchased your POGS through a POGS website, please follow the simple steps in our portal, which you can enter here.

If you need any help with your return, please email our customer service via, and include your order number, the reason for your return, and your desired solution (exchange or return).  

If you ordered your POGS through one of our partners, like Amazon, please visit their site and you will either find a returns or customer service link at the top of their homepage that will take you through their returns process.

Warranty up to 2 years after purchase 

In the very unfortunate case you have an issue with your POGS, you can send it back to us within 2 years after purchase. Please check the Frequently Asked Questions and user manual to see if your issue can be solved before returning your product.

Problem not resolved? Please email us at and and include your order number and a description of the problem you encounter with your POGS.  Our customer service will set to work right away to solve your issue.

Note, if you ordered your product less than 14 days ago, please make use of our portal.


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