Returns and warranty
We hope you enjoy our products as much as we do. If for whatever reason you would like to exchange or return your purchase, you can do so within 14 days after purchase, no questions asked as long as the product including the cables are still in the original packaging and are not damaged.
We pride ourselves on the quality of POGS headphones. In case something is wrong with your POGS, we offer a 2 year limited warranty.
Please see below how to exchange your purchase or make use of this warranty if needed.
Exchange & returns within 14 days of purchase
If you purchased your POGS through a POGS website, please follow the simple steps in our portal, which you can enter here.
If you need any help with your return, please email our customer service via email@example.com, and include your order number, the reason for your return, and your desired solution (exchange or return).
If you ordered your POGS through one of our partners, like Amazon, please visit their site and you will either find a returns or customer service link at the top of their homepage that will take you through their returns process.
Warranty up to 2 years after purchase
In the very unfortunate case you have an issue with your POGS, you can send it back to us within 2 years after purchase. Please check the Frequently Asked Questions and user manual to see if your issue can be solved before returning your product.
Problem not resolved? Please email us at firstname.lastname@example.org and and include your order number and a description of the problem you encounter with your POGS. Our customer service will set to work right away to solve your issue.
Note, if you ordered your product less than 14 days ago, please make use of our portal.
What our customers have to say
Gecko is awesome!!! As always. With three kids we got three of them🧿
My kids love it, lovely colours, great sound...
Solid high quality headphone with all possible feature. Excellent choice…
My son (3y) loves it!
These headphones are great for my kids. Easy to use. They don't break fast. I already bought a second pair for my other kid.
Delighted with the headphones - great the way they can be wireless or not. Service from POGS was excellent, as I doubly ordered and had to return one set. Very accommodating. Speedy delivery too. Very happy.
Ideale koptelefoon voor kinderen. En daarbij ook zeer goede service!!
Very nice friendy and competent thx
After exactly 1 year, the Pogs didn’t work anymore. So I ask the device what we can do and the company sended us a new one without any problems. Thank you so much! You made a little boy very happy.
Very nice customer service
The sound from one of my children’s headphones on one side stopt working. Immediately I got the possibility to send it back en received a new one. Great service!!
Our pogs broke... It somehow snapped in the joint. I asked the customer service if it was possible to get it fixed. No. They sent a new one.
Nadat onze eerste Pogs defect is gegaan contact opgenomen met Pogs.
Drie dagen later hadden we een nieuwe in huis. Top service!
We complained about a broken cable and received a friendly reply immediately and a new cable within days…without having to provide any further information (e.g. purchasing date, shipping address,…). It was all done for us! This perfect customer service made us love the POGS headphones even more!